Delivery Information & Returns

Delivery times

We aim to send paid for purchases after 7 days or sooner, if item is in stock. If the item is not in stock a delay will incur whilst it is being made. As soon as the item is available it will be sent to the purchaser. If items need to be made there is a wait time of between two and six weeks under normal circumstances. Obviously, we aim for the least delay.

Delivery method

Orders under £20 are sent by first class delivery with the Royal Mail and should reach you in 1-3 days after posting. All orders over £25 are sent by “Recorded Delivery” with the Royal Mail and should take 1-3 days to reach you once sent. Orders for Overseas under £25 in value will be sent by the most appropriate method taking weight into account including Airmail. Overseas orders over £25 are sent by “International Signed for” with the Royal Mail and should take 3-5 days for Europe and 5-7 days for the rest of the world once sent. Recorded and signed for orders will require a signature. Tracking numbers available upon request. If you require ‘next day’ delivery this is generally not possible.

Orders Lost in Transit

Orders sent via Royal Mail recorded delivery are subject to Royal Mail terms. Parcels are not considered lost / missing by the Royal Mail until 15 working days after the sending date. We are therefore unable to resend or refund for orders lost in transit until 15 working days after the order sending date. Tracking information is available upon request.

Uk and overseas.

Free postage is offered on all UK orders unless otherwise stated.

Returns policy

We hope that you are happy with your purchase, however if you are not please return it to us within 30 days and we will be happy to exchange or refund your purchase. We cannot be responsible for returned goods being lost on their way to us. If returning a product to us please retain proof of posting.